Back to Jobs

Airline Schedule Change Coordinator (Remote Opportunity)

Remote, USA Full-time Posted 2025-05-22

About the position

The Airline Schedule Change Coordinator at ALG Vacations plays a crucial role in assisting customers whose flights have been affected by airline-initiated schedule changes. This remote position involves direct interaction with customers and travel agents through calls and emails, ensuring that their travel plans are adjusted smoothly and efficiently. The coordinator will utilize various airline and reservation systems to manage changes, provide support to team members, and maintain high standards of customer service.

Responsibilities
• Answer calls and emails via InContact phone system for schedule change skills assigned
,
• Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues
,
• Utilize ALG reservation system to enter comments, send confirmations and update flight changes
,
• Inform Supervisors of customer issues impacting delivery of end-to-end service
,
• Provide feedback to Supervisors on escalation issues or feedback on system errors
,
• Work with other departments as needed to resolve schedule change issues when required
,
• Work with airline partners via email and phone to confirm or inquire on schedule change options
,
• Provide assistance via an internal phone queue to team members needing assistance with airline systems
,
• Meet established metrics
,
• Utilize Microsoft Teams, Zendesk, other tools for communication, policies and problem solving
,
• Maintain informational sheets for airline processes and other tracking sheets as needed
,
• Assist Service Skyteam customers on voluntary and involuntary changes

Requirements
• High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience
,
• Experience with an airline system preferred
,
• Knowledge of MS office
,
• Experience with internal reservation systems a plus
,
• Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction
,
• Ability to problem solve, including identifying issues and evaluating options
,
• Ability to work independently and as part of a team
,
• Detail oriented
,
• Active listening skills
,
• Strong judgement and decision-making skills
,
• Superior communication skills, both verbal and written

Nice-to-haves
• Experience with internal reservation systems
,
• Knowledge of airline processes

Benefits
• Travel Perks and Benefits for both ALG Vacations and Hyatt
,
• Medical, Dental and Vision Insurance
,
• Basic Life Insurance
,
• Short- & Long-Term Disability
,
• Paid Parental Leave
,
• Corporate Wellness Program
,
• Travel Discounts & Deals
,
• Paid Time Off & Holidays
,
• 401(k) Plan with Company Match

Apply Job!

 

Similar Jobs

Delta Airlines Work At Home Jobs Entry Level US

Remote, USA Full-time

Data Entry Remote Jobs -Southwest Airlines- (Entry Levels Computer Work)

Remote, USA Full-time

United Airlines Remote Data Entry and Opinion Sharing Job…

Remote, USA Full-time

[Entry Level] American Airlines Remote Data Entry Jobs - Airlines...

Remote, USA Full-time

Delta Airlines Data Entry Jobs (Part Time/Remote) - DPS

Remote, USA Full-time

Delta Airlines Data Entry Jobs No Experience(Remote/Part-Time) - CA

Remote, USA Full-time

American Airlines Remote Jobs (Data Entry) - No Experience $25/Hr

Remote, USA Full-time

Virtual Chat Support Help Agent

Remote, USA Full-time

Home Based Part Time Chat Support (Remote / No Experience)

Remote, USA Full-time

Part-Time Work from Home Remote Chat Support

Remote, USA Full-time

Night Shift Chat Support – Flexible Hours | $25-$35/hr | Start Remotely

Remote, USA Full-time

Cyber Security Analyst | Remote

Remote, USA Full-time

Remote Sales Agent: Flexible Hours, Lucrative Rewards

Remote, USA Full-time

Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75%

Remote, USA Full-time

Consultant-Sales Operations & Enablement

Remote, USA Full-time

[Fully Remote] Amazon Customer Service – Work From Home

Remote, USA Full-time

Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere

Remote, USA Full-time

Warehouse Worker (Part-Time – Flexible Schedule)

Remote, USA Full-time

Part-time Engagement/Impact Specialist

Remote, USA Full-time

Call Center Support Coordinator (Remote in Harrisburg, PA)

Remote, USA Full-time