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Remote Chat Support Specialist

Remote, USA Full-time Posted 2025-05-22

Job Description:
Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat... support.

    Responsibilities:
  • Respond to customer inquiries and resolve issues through live chat
  • Provide accurate and timely information on insurance plans and benefits
  • Troubleshoot technical issues with online tools and resources
  • Collaborate with team members to ensure a seamless customer experience
  • Maintain detailed records of customer interactions and transactions
  • Adhere to company policies and procedures regarding confidentiality and data security
    Requirements:
  • Energetic and dedicated personality traits
  • Strong attention to detail and problem-solving skills
  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office and web-based applications
  • Experience in customer service or support roles
  • High school diploma or equivalent required
    Benefits:
  • Vision insurance
  • Paid Time Off (PTO)
  • Gym membership

Working Environment:
At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.

Deadline to Apply:
August 8, 2024

Equal Opportunity Statement:
Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Remote Chat Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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