IT Support

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ???data people??? across their organizations to create high-quality, governed, safe, and reusable data products. It???s what made us a Leader in the Gartner Magic Quadrant?? for Data Quality Solutions???, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company, and to do that, we???re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by our core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

???I can do

IT all.???

Are you passionate about technology and seeking a role where you can contribute to top-notch IT solutions? Join us at Ataccama as an IT Support, where you will play a key role in maintaining and enhancing our IT infrastructure.

Your Challenge:

Be the first point of contact for internal IT support via ServiceDesk and Slack.

Troubleshoot and resolve issues with laptops, desktops, software, and networking.

Support Azure Active Directory (user accounts, permissions, group policies).

Assist employees with Slack, Jira ServiceDesk, Google Workspace, Notion, and Office 365.

Support VPN, Wi-Fi, security protocols, and IT access management.

Onboard new employees by setting up laptops, accounts, and tool access.

Document troubleshooting steps and best practices in an internal knowledge base.

Work with L2/L3 IT teams to escalate complex issues when needed.

Proactively monitor IT systems and suggest improvements for efficiency.

Is This You?

1+ years of experience in IT support, helpdesk, or a similar role.

Experience with Azure Active Directory, Google Workspace, and Slack administration.

Familiarity with Jira ServiceDesk and Notion (or willingness to learn).

Strong troubleshooting skills for Windows, macOS, and enterprise applications.

Basic understanding of networking (VPN, Wi-Fi, IP configurations, DNS, firewalls).

Service-oriented mindset with strong communication skills.

Ability to multitask and prioritize in a fast-paced environment.

A curious and proactive attitude???if you don???t know something, you???re eager to learn!

Nice to Have:

Experience managing IT tickets in Jira ServiceDesk.

Basic scripting knowledge (PowerShell, Bash, Python).

Familiarity with automation and IT asset management tools.

IT certifications (CompTIA A+, ITIL, Microsoft 365, or Google Workspace).

Work equipment

Company laptop

Company mobile phone

Perks & Benefits

Perks & Benefits

Long-Term Incentive Program

5 sick days and 10 days of vacation, with the option to request additional Flexible Time-Off days when needed

The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family

"Bring Your Friend" referral program

Flexible working hours & hybrid work setup

Annual package for mental health support

Corporate discounts on travel, fitness, attractions, and shopping

Health, vision, and dental benefits

Conference tickets to the best industry events of the year

Online courses & company access to Udemy to hone your skills

Kitchen stocked with fresh fruit and juice, teas, and the best coffee

While we highly value cooperation with all our business partners, we don???t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

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IT Support

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