Client Support Specialist (Healthcare Facilities - B2B)

Clipboard Health is looking for??highly motivated, customer-focused individuals??to join our team as??B2B Support Specialists (HCF Agents).??This is??not a traditional call center role???you will be the??frontline account manager??for our??most valuable business clients: healthcare facilities (HCFs). Your job is to??proactively solve client issues, prevent churn, and ensure a seamless experience??for our customers.

We don???t measure success by??any 1-2 metric scores alone???we care about??whether you truly solve problems??and help our business customers succeed.

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?????Own and resolve customer issues end-to-end????? Act as the primary support contact for healthcare facilities, handling??phone calls and emails with urgency and precision.
?????Prevent churn & drive retention????? Identify potential issues??before they escalate??and work closely with internal teams to??retain customers.
?????Engage in real-time problem-solving????? Handle??at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a??real solution, not just a quick fix.
?????Work independently in a fast-paced environment????? We seek??self-starters??who can??think on their feet??and don???t require micromanagement.

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??Customer-Centric Mindset????? You genuinely care about helping customers and take??ownership of their problems.
??Strong Communication Skills????? Clear, professional English??(both spoken and written)??is critical for success in this role.
??Proactive Problem-Solving????? You don???t just follow scripts???you??think critically??and find??long-term solutions??for customers.
??High Accountability????? We value people who??hold themselves to high standards??and consistently??deliver results.

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??Experience Level:??Open to candidates??of all experience levels???what matters most is??your ability to handle business customers professionally??and solve problems effectively.
??Education:??No specific degree required???we care about??what you can do, not just what???s on your r??sum??.

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?????100% Remote ??? Always.??Work from anywhere in the world.
?????Fast-Paced Startup Environment.??Join a company that values??curiosity, independence, and growth.
?????A Hiring Process That Rewards Skills, Not Just Experience.??Every applicant gets??a fair shot???our selection is based on??real-world problem-solving ability, not just credentials.

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??Next Steps After Application:

• The application form also includes basic??customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection???these assess your ability to handle real client situations.


• If you pass the initial screening,??you will receive an email with case study instructions??within??2-3 days.


• Check your spam folder!??If you don???t see the email, make sure it hasn???t been filtered.

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To succeed in this role, you must have:
??? A??reliable laptop/desktop??(no Chromebooks or Linux OS).
?????Minimum 20 Mbps wired internet connection.
?????Wired headset??for clear communication.
??? A??quiet, distraction-free workspace.
??? Stable??power and internet connectivity.

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If you're??passionate about helping customers, solving complex issues, and working in a high-growth startup, we???d love to hear from you!

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