SaaS Customer Support Specialist

Description:
?? Provide the highest quality software support via inbound customer calls and email inquiries
?? Analyze problems, research solutions, and provide easily understood answers to customers
?? Provide end-user support and training, present new services to help existing customers
?? Coordinate with internal teams to ensure thorough support for clients

Requirements: ?? 3+ years of software/application support experience specifically for a B2B SaaS product ?? Clear and concise communication and documentation style ?? Ability to break down, analyze and solve complex problems ?? Organization and time management skills a MUST ?? Must be self directed and thrive in a fast paced environment with minimal direction ?? Excellent written and verbal communication skills ?? Huge Plus If You Have: ?? Experience supporting a healthcare or pharmaceutical industry SaaS product ?? HubSpot experience

Benefits:
?? Fully Remote
?? Unlimited PTO (Highly suggested 3-week minimum)
?? Flex Hours
?? 100% healthcare premiums covered for employees
?? 70% healthcare premiums covered for dependents
?? Low cost-to-employee vision and dental
?? Automatic 3% employer addition to 401k
?? 12 weeks of fully paid Parental Leave
?? Technology stipend to cover the equipment you need to set up your home office
?? Professional development reimbursement

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