Call Center Representative - Virtual Support Clinic
Description
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Excellent benefits designed to support you and your family
Chance to work in a culture of patient-focused, whole-person care
Collaborative and respectful work environment
Ability to make a meaningful impact on patient care and satisfaction
What To Expect (Job Responsibilities)
Provide exceptional customer service to callers while meeting performance standards
Assist patients in navigating the managed care system and resolving inquiries
Maintain up-to-date resources to support customer inquiries
Coordinate special projects and events as directed by the supervisor
Support the Call Center Team and internal departments effectively
What Is Required (Qualifications)
Minimum of 1 year of customer service experience
How To Stand Out (Preferred Qualifications)
1 year of medical office or healthcare experience
Experience with Epic software
Familiarity with medical terminology
#HealthcareServices #CustomerService #PatientCare #CareerOpportunity #EmployeeBenefits
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High school diploma or equivalent (Bachelors degree preferred).
Previous experience in customer service, preferably in the travel or airline industry.
Strong verbal and written communication skills.
Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and a customer-first mindset.
Reliable internet connection and a quiet workspace free from distractions.
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