Customer Care Agent - Part-Time Flex Schedule

Description:
?? Provide exceptional support to prospective and current students
?? Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion
?? Act as the first point of contact for students
?? Monitor student progress and engagement
?? Assist students with platform navigation and technical troubleshooting
?? Maintain accurate records of student interactions and progress
?? Assist in the planning and execution of virtual student events and engagement initiatives
?? Identify and escalate complex student concerns as needed

Requirements: ?? 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field ?? Strong communication skills with the ability to build rapport and provide outstanding customer care ?? Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support) ?? Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment ?? A passion for health, wellness, and education is a plus ?? Bilingual in Spanish is a plus

Benefits:
?? Sick days, accrued based on hours worked
?? 401K plan with employer contribution of up to 4%
?? Free access to our educational offerings
?? Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
?? A variety of seasonal health and wellness perks

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