SRE Support Engineer

Do you want to work on cutting-edge projects with the world???s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ???the next great vision??? or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

• Robust??level of??spoken and written English.


• Several years of experience (ideally 5 or more) in??supporting highly scalable applications??and??web services.


• Experience working with Cloud technologies??(AWS mandatory, Google Cloud - nice to have).


• Hands-on experience with open-source technologies such as??Kubernetes??and??Docker (mandatory),??Spark, and??Kafka??(at least basic knowledge of these two).


• Kubernetes:??Extensive experience in??deploying,??managing, and??scaling??applications??using??Kubernetes. Familiarity with??Helm,??Kustomize, or similar tools.


• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python??or any similar programming/scripting language), and troubleshooting.


• Networking:??Understanding of??network protocols, DNS, load balancing,??and??related technologies.


• Comfortable working with??a very technical customer base.


• Comfortable providing a??wide range of support, from??simple issue resolution??to??end-to-end onboarding.


• Strong familiarity with??modern server technologies??and??architectures.


• Strong??problem-solving skills, excellent communication skills,??and the??ability to work collaboratively in a team environment.


• Strong??attention to detail.


• Excellent??analytical capabilities.


• Passionate??about??Technical Support.


• Strong??troubleshooting experience.


• Ability to work as an independent contractor for a US company

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.


• Hands-on experience with??Relational Database Management Systems.


• Certifications:??Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).


• Experience with??Infrastructure as Code (IaC):??Familiarity with tools like??Terraform, Ansible, or Puppet.

• Work??cross-functionally??with??customers and partners??to address??complex customer questions??and??drive incidents to resolution.


• Troubleshoot,??isolate,??and??resolve container orchestration/management issues, specifically??Docker??and??Kubernetes.


• Troubleshoot,??isolate,??and??resolve complex application deployment??issues.


• Analyze and??categorize??customer interaction trends??to provide??accurate and meaningful feedback??to??Engineering??and??SRE organizations.


• Build knowledge base articles.


• Participate in??post-mortem reviews, and drive??ongoing improvement.


• Obsess over minute details??to??drive operational excellence??in every aspect of your work.


• Make meaningful and significant contributions??to our client???s??development??of??objectives and goals.


• Work on complex issues,??analyzing situations or data??that require??in-depth evaluation.


• Your??expertise and discretion??will be required to??think outside the box??and??resolve highly complex issues??creatively and effectively.


• Work hours are either from 8 AM to 5 PM United Kingdom time or from 8 AM to 5 PM Pacific??time,??Monday to Friday. While there is??no on-call, if there???s any??maintenance during the weekend??you will need to??be available,??and then you'll??get time off??to compensate for that.

• English Proficiency Assessment (25 mins)


• Technical Assessment (45 mins)


• Recruiter screen (30 mins)


• Technical Interview (30-45 mins)