Online Chat Support

Job Title: Remote Online Chat Support Representative

Company: Magnite, Inc.

Location: Remote

Job Type: Full-time/Part-time

Job Summary

Magnite, Inc. is seeking a proactive Online Chat Support Representative to assist clients, publishers, and advertisers through real-time chat support. This role involves responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on our advertising platform.

Key Responsibilities

?? Provide live chat support to clients, addressing inquiries about Magnite??s digital advertising platform.

?? Troubleshoot technical issues and guide users through solutions.

?? Assist advertisers and publishers with account setup, billing, and campaign management.

?? Escalate complex issues to the appropriate teams for resolution.

?? Maintain accurate records of interactions and solutions provided.

?? Ensure a positive customer experience by providing prompt and professional support.

Requirements

?? Strong written communication skills with attention to detail.

?? Previous experience in customer support, online chat, or a similar role preferred.

?? Basic understanding of digital advertising or a willingness to learn.

?? Ability to multitask and handle multiple chat conversations simultaneously.

?? Proficiency in using customer service platforms and CRM tools is a plus.

?? Reliable internet connection and ability to work independently.

Benefits

?? Competitive salary

?? Flexible remote work schedule

?? Training and career growth opportunities

?? Be part of a leading global ad-tech company

How to Apply:

Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.

Apply Job!