Work-at-Home Customer Service Representative Job Openings (Full-Time)
Employer Industry: Business Process Outsourcing (BPO) and Customer Service
Why Consider This Job Opportunity
Competitive base pay with additional variable bonuses and contest incentives
Comprehensive health benefits available for full-time employees after 90 days
Paid Time Off (PTO) and paid holidays to promote work-life balance
Opportunities for career growth and internal promotions within the organization
Fun and engaging work environment with a casual dress code
MCI provides necessary equipment for remote work
What To Expect (Job Responsibilities)
Handle inbound customer inquiries and troubleshoot basic technical issues
Listen to customers to understand their needs and resolve issues effectively
Utilize systems and technology for account management tasks
Recognize sales opportunities and apply sales skills to upgrade services
Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words per minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
Previous experience in a customer service role or call center environment
Strong aptitude for conflict resolution, problem-solving, and negotiation
Proven ability to thrive in a fast-paced and dynamic work environment
Experience with remote work setups and home office management
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO
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