Durable Medical Equipment Customer Service Representative

SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time remote customer service employee.

Responsibilities
• Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
• Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
• Share your knowledge of DME products with customers.
• Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
• Provide excellent customer service to patients, referral sources as well as our business partners.
• Communicating effectively with patients, therapists and other health care professionals.
• Maintain a relationship with referral sources.
• Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
• Hours of work will be 11AM-7PM Eastern time upon successful completion of training.

Qualifications
• Previous customer service experience, telephonic or face-to-face.
• Comfortable with discussing insurance coverage and financial responsibility with patients.
• Able to work in a fast paced environment with strong attention to detail is essential.
• Brightree experience is a plus
• Familiarity of medical terminology
• Strong sense of urgency and problem-solving skills
• Ability to multitask in a fast paced environment
• Adaptability to new processes and technology
• Excellent time management skills, organization, and with strong attention to detail
• Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
• The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel

Further consideration on compensation possible based on experience.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Application Question(s):
• What types of Durable Medical Equipment have you processed orders for?
• Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?

Experience:
• Brightree: 1 year (Preferred)

Work Location: Remote

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