-Bilingual Property & Casualty Insurance Specialist - Fully Remote (Spanish-English) --

About the position

As a Bilingual Licensed Property & Casualty Insurance Agent at TTEC, you will play a crucial role in enhancing customer experiences by resolving complex inquiries and providing compassionate support. This remote position requires a strong commitment to customer service and the ability to communicate effectively in both Spanish and English. You will be part of a dynamic team dedicated to making a positive impact on customers' lives while enjoying a supportive work environment that fosters professional growth.

Responsibilities
?? Answer incoming communications from customers.
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?? Conduct research to provide answers for customers to resolve their issues.
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?? Upsell products or services to existing customers as needed.

Requirements
?? Active Property and Casualty license.
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?? 6 months or more of customer service experience.
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?? Great written and verbal communication skills in Spanish and English.
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?? High school diploma or equivalent.
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?? Ability to recognize, apply, and explain product or service knowledge.
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?? Integrity to follow guidelines on maintaining members' privacy.
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?? Computer experience with high-speed internet (> 10 mbps).
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?? Smartphone or another device that runs iOS or Android for daily log-in.

Nice-to-haves
?? Experience in upselling products or services.
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?? Familiarity with customer relationship management (CRM) software.

Benefits
?? Base pay of $23 per hour plus performance bonus opportunities.
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?? Continuing education paid for by TTEC.
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?? Health and wellness incentives.
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?? PTO and tuition reimbursement.
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?? Supportive of career and professional development.

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