FHA Mortgage Origination - Customer Service

About the position

Leidos is seeking full-time and part-time Mortgage Origination Professionals to support the FHA Resource Center in Albuquerque, NM, and Indianapolis, IN. This role involves providing customer service related to FHA mortgage policies and procedures, utilizing a background in mortgage origination to assist clients effectively. The position offers opportunities for telework after training based on performance and customer approval.

Responsibilities
?? Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures.
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?? Utilize mortgage industry knowledge to find answers in a knowledge database for client requests.
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?? Follow standard operating procedures for various topics, systems, and contact channels.
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?? Document all contacts in a database accurately.
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?? Stay updated on FHA mortgage processes and procedures.

Requirements
?? High School diploma or GED certificate.
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?? Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
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?? Minimum of 1 year of contact center or telephone customer service experience.
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?? Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.

Nice-to-haves
?? Bilingual (Spanish & English), verbal and written.
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?? Strong FHA knowledge/background.
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?? Contact center experience (Omnichannel).

Benefits
?? Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
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?? Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
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?? Ten paid holidays per year.
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?? Ongoing training to promote your success.
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?? Tuition reimbursement based on Leidos' policy.
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?? Discounted Leidos stock purchase and other Employee Discounts.

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