Inside Manager, Customer Success - Remote | US
Job Overview
Join our innovative and rapidly expanding organization committed to revolutionizing education on a global scale. We are seeking an energetic and customer-centric Inside Customer Manager who will be instrumental in cultivating robust relationships with our clients, ensuring their success and satisfaction. This role presents a unique opportunity to contribute to an organization making a meaningful impact for millions of students and educators worldwide. As part of our remote team, you will be pivotal in enhancing customer engagement, driving product adoption, and supporting clients in reaching their educational objectives.
Key Responsibilities
Establish and nurture strong connections with customers via email, Zoom, social media, and chat, facilitating optimal use of our solutions.
Navigate clients through the subscription renewal process, addressing any challenges while identifying growth opportunities within accounts.
Serve as a trusted advisor, providing insightful recommendations and guidance to empower customers in achieving their goals.
Communicate valuable feedback to leadership aimed at refining processes, automating tasks, and enhancing the overall customer journey.
Achieve renewal and expansion targets to ensure the sustained success of your designated customer base.
Collaborate effectively to meet annual goals as outlined in Customer Management Expectations.
Required Skills
At least one year of experience in a sales, school administration, or client-focused role, preferably within a fast-paced environment (experience in SaaS or startups is advantageous).
A strong desire to assist customers in overcoming hurdles and realizing their aspirations.
A consultative approach with a problem-solving mindset capable of identifying customer needs and delivering tailored solutions.
Excellent communication skills with the ability to articulate the advantages of our offerings clearly.
An inquisitive nature with a keen interest in learning and asking perceptive questions to better understand customer challenges.
Self-motivated and able to work independently while being an effective team collaborator.
Qualifications
A positive, adaptable attitude thriving in a dynamic, goal-driven environment.
Minimum one year of demonstrated success in customer management or sales roles (preferably in K-12 EdTech or SaaS).
Proven track record of meeting and exceeding renewal and expansion objectives.
Familiarity with the education systems purchasing processes and key decision-makers.
Strong proficiency with CRM tools, marketing automation software, and virtual communication platforms.
Exceptional written and verbal communication skills.
A relevant bachelors degree.
Career Growth Opportunities
We offer significant opportunities for continuous professional development and skill enhancement in a collaborative environment that aims to achieve shared success.
Company Culture and Values
Become a part of a diverse and passionate team dedicated to making a substantial impact in the field of education. Enjoy a transparent and vibrant work culture that empowers every team member to emerge as a leader within the organization.
Why Join Us?
If you are eager to embrace a new challenge and positively influence the lives of millions through education, this is the role for you! We are proud to be an equal-opportunity employer and welcome applications from all qualified individuals. If you require any accommodations, please feel free to inform us.
Employment Type: Full-Time
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