Client Experience Associate - Part time - Remote

Overview

As a Client Experience Associate at Titan, you will be a key point of contact for investors during tax season, providing exceptional customer service and support.

In Short
?? Respond to customer requests via chat and email
?? Resolve customer issues and develop best practices
?? Assist with KYC/AML operations and account onboarding
?? Translate customer needs into recommendations for CX and engineering
?? Work part-time, Monday-Thursday (27 hours/week)
?? Join a small team with a significant impact
?? Be part of a vibrant in-person culture
?? Competitive cash compensation and equity packages
?? Opportunity to influence the Titan roadmap
?? Work in a fast-paced, innovative environment
Requirements
?? 2+ years in a Customer Experience/Service role
?? Ability to handle challenging customer issues with empathy
?? Skilled in troubleshooting technical issues
?? Exceptional written and communication skills
?? Familiarity with customer support platforms like Zendesk
Benefits
?? Competitive compensation packages
?? Opportunity for full-time employment after contract
?? Work with world-class investors
?? Be part of a bold vision in finance
?? Impactful role in a growing company

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