Call Center Receptionist

Description:
?? The Call Center Receptionist serves as the first point of contact for participants.
?? Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks.
?? Answer and route incoming calls efficiently and professionally.
?? Provide accurate information to callers regarding services or inquiries.
?? Handle a high volume of calls while maintaining quality customer interactions.
?? Answer calls in a courteous and friendly manner.
?? Address participant concerns and escalate issues to the appropriate department if needed.
?? Utilize call center software and CRM tools to log and track calls.
?? Troubleshoot minor issues or forward technical problems to IT support.
?? Work closely with team members and other departments to ensure seamless communication and support.

Requirements: ?? High school diploma or equivalent ?? Previous experience in a call center, receptionist, or customer service role is a plus ?? Familiarity with multi-line CRM ?? Strong verbal and written communication skills ?? Proficiency in Microsoft Office Suite (Word, Excel, Outlook) ?? Excellent time management and multitasking abilities ?? Problem-solving skills and a proactive attitude ?? Friendly and professional demeanor ?? Patience and adaptability in handling diverse customer needs ?? Ability to remain calm under pressure

Benefits:
?? Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution
?? 401(k) with company match
?? Parental leave
?? Paid time off
?? Education/association dues assistance
?? Charitable activities through fundraising and volunteer work
?? Quarterly virtual Happy Hours
?? Monthly Birthday Celebrations
?? Annual Social gatherings

Apply Job!