Customer Support Associate - Employee Assistance Program
Description:
Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP)
Determines purpose of call by actively listening and interacting with callers
Assesses clients needs and communicates information regarding EAP/Worklife services
Recognizes crisis situations and evaluates for needed action
Performs appropriate research in databases to identify potential providers
Enters member information into EAP system and documents thoroughly
Schedules appointment for members with counselors
Assists team members with necessary activities related to member inquiries
Communicates effectively with internal stakeholders
Makes outbound calls to assist with member resources
Provides miscellaneous support including administrative tasks
Requirements: 1+ years experience in call center environment Experienced in a social, psychological, or human service field providing client support Technical Requirement for personal residential internet service Select broadband or fiber internet service with minimum of 25mbps/3mbps A hardwired connection is required (ethernet connection)
Benefits:
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long term disability benefits
Numerous well-being programs
Education assistance
Free development courses
CVS store discount
Paid Time Off (PTO)
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