(Work At Home) FedEX Customer Representative – Remote

Join FedEX as a remote Customer Representative! Work comfortably from home while assisting customers with inquiries, tracking shipments, and providing top-notch service. Enjoy the flexibility of a remote position while being part of a renowned global company. Enhance your customer service skills and connect with clients, all from the convenience of your own space.

Training dates for position ... up to 6 weeks onsite daily at Memphis facility required. Shift hours for the position are in between 7:00 AM - 8:00 PM CST - subject to change based on business need. Shift may include evening and weekend hours and is bid based on company continuous service.

Job Specific Information:
• This position offers an opportunity to work in a blended work environment alternating between working onsite and remotely from the employee’s home for training, meetings, coaching sessions, and as directed.
• Must have access to wired, high speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred). Successful candidates are eligible for a monthly reimbursement up to $40 for applicable monthly internet service fees.
• Must have a dedicated, secure home workspace free from background noise or other distractions. Successful candidates are responsible for establishing and maintaining a safe workspace including a chair and desk accommodating FedEx provided equipment (two monitors, pc, keyboard, mouse, and headset).
• Must be able to follow instructions to setup FedEx-provided computer and accessories (monitor, keyboard, mouse, headset, etc.). Must be able to follow trouble shooting guide to address basic computer issues.

Knowledge / Skills / Abilities Considered a PLUS:
• Customer Service Call Center knowledge and/or experience
• General computer skills (ability to navigate multiple software packages and applications)
• Strong verbal/written communication and interpersonal skills
• Multitasking and time management skills.
• Ability to work in a fast-paced metric driven environment with proficiency in multitasking and navigation in a web-based environment.
• Ability to work independently and in a team environment.

Relocation/Domicile/Sponsorship Information:
• Relocation assistance is not available.
• This Hybrid position is domiciled in Memphis TN.
• Sponsorship is not available.

Job Description:
• Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.
• Research and provide forward thinking solutions for shipment issues leading to positive customer interactions.
• Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.

Minimum Qualifications: • High school diploma or GED. • Personal computer (PC) ability. • Good verbal and writing skills. • Ability to work variable shifts and weekends/holidays.

Application Instructions/Deadline:

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.

Additional Information

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.

FedEx. Where now meets next.

Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:
• Fortune "World’s Most Admired Companies" – 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" – 2021
• Insider Pro ComputerWorld "Best Places to Work for IT" – 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.

FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

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