Client Service Associate
About the position
As a Customer Service Representative at Teleperformance, you will play a crucial role in delivering exceptional service to our clients and their customers. This position is based on-site at our Columbia, South Carolina location, where you will be part of a dynamic team that values collaboration and innovation. Your primary responsibility will be to handle customer inquiries, providing thoughtful and effective responses to a variety of questions, issues, and concerns. You will be the eyes and ears of our team, ensuring that every customer interaction is handled with care and professionalism. In this role, you will engage with customers from diverse backgrounds, making each day unique and rewarding. Your ability to actively listen and communicate effectively will be key in resolving issues on the first call, thereby enhancing customer satisfaction. You will work with confidential customer information, treating it with the utmost sensitivity and respect. The environment at Teleperformance is designed to inspire growth and development, allowing you to discover your potential and advance your career within the company. Many of our leaders, including our Chief Client Officer, began their careers as agents, demonstrating that with hard work and dedication, the sky is the limit at Teleperformance. We are committed to providing a supportive workplace where employees feel valued and inspired. Our mission is to create a culture of inclusion and diversity, ensuring that everyone feels welcome and appreciated. By fostering a positive work environment, we believe that our employees will be more productive, creative, and engaged, ultimately leading to better service for our clients and their customers.
Responsibilities
Handle and carefully respond to all customer inquiries
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Provide excellent customer service through active listening
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Work with confidential customer information and treat it sensitively
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Aim to resolve issues on the first call by being proactive
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Appropriately communicate with customers
Requirements
Proficient in Spanish and English
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Minimum of 6 months customer service experience
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Previous banking experience
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Over 18 years of age
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Ability to type 25 wpm
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High School Graduate or GED
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Comfort with desktop computer systems
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Proven oral and written communication skills
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Logical problem-solving skills
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Availability to work various shifts
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Ability to use Windows operating systems
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Organization and work prioritization skills
Nice-to-haves
Benefits
Paid Training
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$18/hr Competitive Wages
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Full Benefits (Medical, Dental, Vision, 401k and more)
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Paid Time Off
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Employee wellness and engagement programs
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