Social Media Moderator

Description:
?? We are seeking a detail-oriented Social Media Moderator to join our Content Team at Hims & Hers.
?? You will be responsible for moderating, engaging with, and responding to all comments and messages received across our organic and paid social media channels.
?? Build and maintain strong relationships with our new and ongoing customers, ensuring they feel heard and valued.
?? This is an hourly role, and weekend and/or night shifts may be needed.

Requirements: ?? 1-3 years experience in social media moderation, community management, or customer service, preferably in a fast-paced environment ?? Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines ?? Strong written and verbal communication skills with a keen eye for detail and tone ?? Strong interpersonal skills and the ability to build rapport with diverse audiences ?? A proactive approach to problem-solving and conflict resolution ?? Ability to analyze data and metrics to drive insights and improve engagement strategies ?? Passion for brand building and a commitment to fostering a positive online community ?? Experience with Sprout Social is a plus

Benefits:
?? Competitive salary & equity compensation for full-time roles
?? Unlimited PTO, company holidays, and quarterly mental health days
?? Comprehensive health benefits including medical, dental & vision, and parental leave
?? Employee Stock Purchase Program (ESPP)
?? Employee discounts on hims & hers & Apostrophe online products
?? 401k benefits with employer matching contribution
?? Offsite team retreats

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