Live Chat Representative at Rope drop travel Hazlet, NJ

Live Chat Representative job at Rope drop travel. Hazlet, NJ.

Rope drop travel is seeking a friendly and customer-focused Live Chat Representative to join our team. As a Live Chat Representative, you will play a vital role in assisting customers with their travel inquiries and providing exceptional service via live chat. You will be responsible for responding to customer queries, resolving issues, and ensuring a positive and seamless customer experience.
Responsibilities
?? Engage with customers through live chat to resolve inquiries and provide information
?? Deliver exceptional customer service by providing accurate and helpful answers in a timely manner
?? Assist customers with booking flights, accommodations, and other travel services
?? Proactively identify and address any potential issues or concerns to ensure customer satisfaction
?? Collaborate with other team members to improve customer service processes and procedures
?? Maintain a high level of product knowledge to effectively assist customers
?? Adhere to company policies and procedures

Requirements
?? Previous customer service experience, preferably in a live chat or online support role
?? Excellent written communication skills with a friendly and professional tone
?? Ability to multi-task and prioritize in a fast-paced environment
?? Problem-solving skills and the ability to think quickly on your feet
?? Proficiency in computer systems and familiarity with live chat software or platforms
?? Ability to work flexible schedules, including evenings, weekends, and holidays
?? Attention to detail and accuracy in documenting customer interactions

Benefits
?? Work From Home
?? Health Care Plan (Medical, Dental & Vision)

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