Back to Jobs

Loan Support Specialist - Pacific Region

Remote, USA Full-time Posted 2025-05-22

Description:
• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
• Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Responsible for loan level administrative tasks within the loan origination system.
• Track tasks, activities and time spent within the ticketing system.
• Provide customer service in person, on the phone and via ticketing system.
• Collaborate among team members.

Requirements: • Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred. • Minimum 4 years’ experience as a Loan Processor or Loan Officer in the mortgage industry. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role. • Minimum 2 years’ experience providing direct support to employees or customers. • Experience utilizing a ticketing system to handle Loan Support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. • Excellent customer service skills. • Proficient in Microsoft Word, Excel, Outlook.

Benefits:
• Medical
• Dental
• Vision
• 401K
• Short-term disability
• Employee assistance program
• Wellness program

Apply Job!

 

Similar Jobs

Online Data Entry Clerk – Remote

Remote, USA Full-time

Data Entry Clerk for Imports Team

Remote, USA Full-time

Remote Live Chat / Phone Support

Remote, USA Full-time

Remote Call Center Specialist (Walgreens Jobs)

Remote, USA Full-time

Work from Home Chat Support Agent

Remote, USA Full-time

Remote Customer Service Representative at Teleperformance

Remote, USA Full-time

Job At Home CVS Pharmacy $27/Hour

Remote, USA Full-time

Online Typing Work (Full-Time) - 2025

Remote, USA Full-time

Remote Virtual Assistant - Entry Level

Remote, USA Full-time

Graphic Designer for U.S based brands

Remote, USA Full-time

Customer Service Representative (Remote in Kentucky)

Remote, USA Full-time

Senior Software Development Engineer, Personalization

Remote, USA Full-time

Manager, Conversational Products, AppleCare Digital

Remote, USA Full-time

Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)

Remote, USA Full-time

Remote Chat Support Jobs | $25-$35 an Hour | Full-Time | Deliver top-notch customer service as part of a dynamic remote team, all from the comfort of your home.

Remote, USA Full-time

Home Depot Remote Job – virtual assistant

Remote, USA Full-time

Travel Ultrasound Technologist - $2,346 per week

Remote, USA Full-time

Field Care Coordinator RN or Licensed Social Worker in Hamilton County TN and surrounding areas

Remote, USA Full-time

Managing Director, Investment Banking: Seed Capital Raise for Consulting Startup

Remote, USA Full-time

Remote Jobs -- No Experience -- Product Tester

Remote, USA Full-time