customer service representative at flipkart freshers

Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities: ?? * Respond promptly and professionally to customer inquiries via phone, email, and chat. ?? * Provide accurate information regarding products, services, and order statuses. ?? * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction. ?? * Document and escalate complex issues to the appropriate departments. ?? * Follow up with customers to ensure their concerns have been addressed. ?? * Maintain up-to-date knowledge of Flipkart products, services, and policies. ?? * Continuously strive to improve personal performance and customer satisfaction. ?? Required Skills and Qualifications: ?? * Excellent verbal and written communication skills in English. ?? * Strong problem-solving abilities and attention to detail. ?? * Ability to handle high-pressure situations with a calm and professional demeanor. ?? * Basic computer skills and proficiency in using customer service software. ?? * Willingness to learn and adapt to new technologies and processes. ?? * Positive attitude and a commitment to delivering exceptional customer service. ?? Experience: ?? * No prior experience required; however, previous experience in customer service or retail is a plus. ?? * Freshers with a passion for customer service are encouraged to apply. ?? Working Hours: ?? * Flexible working hours, including evenings and weekends as required. ?? * Full-time and part-time positions available. ?? Knowledge, Skills, and Abilities: ?? * Strong interpersonal skills and ability to build rapport with customers. ?? * Ability to work independently and as part of a team. ?? * Effective time management and organizational skills. ?? * Capable of handling multiple tasks and priorities efficiently. ?? * Proficiency in using Microsoft Office Suite and other relevant software. ?? Benefits: ?? * Competitive salary and performance-based incentives. ?? * Comprehensive training program and career development opportunities. ?? * Health and wellness benefits, including medical and dental coverage. ?? * Employee discounts on Flipkart products. ?? * Work-from-home options available. ?? * Friendly and inclusive work environment. ?? Why Join: ?? * Be part of a dynamic team at one of India top e-commerce platforms. ?? * Gain valuable experience and grow your career in customer service. ?? * Work in a supportive environment that values innovation and continuous improvement. ?? * Enjoy a competitive benefits package and a positive work-life balance. ?? How to Apply: ?? * Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us. ??

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