Customer Service Agent for Long Term work (Weekends and Overnight Shifts)
PLEASE ATTACH RESUME. PROPOSAL WITHOUT A RESUME WILL NOT BE CONSIDERED.
We are a contract customer service company for the private transportation industry (black luxury vehicles, stretch limos, etc). This is all phone based, we have a separate team in charge of emails. The customers who call will be looking for price quotes, looking to book a reservation, or simply to confirm reservation details. For this position, handling calls while taking down information using the software provided and Whatsapp communication will be the only responsibilities.
We are in need of a customer service agent who will handle both inbound and, on the rare occasion, outbound calls. They will be using a few different software for the job. The agent needs to be able to communicate well whenever stuck or unsure of how to handle a question or concern. and needs to be professional at all times. You will be expected to state when you've logged in and logged off for your shift. You will also be expected to reach out to the next agent before your shift ends to make sure they are ready to start their shift. Additionally, your are expected to communicate ahead of time if there is a reason you cannot cover any particular day or shift if something comes up.
You would get paid per incoming call you handle at $4.50/call starting off, as well as $2.50/reservation made. Overnight shift call rates are $8.00/call. Overnight shift is from 10pm to 5am PST.
This position can be worked at the same time as any other non-call/phone based contract as our calls take priority. You will need a smart phone and laptop/computer you can quickly navigate to input customer information. We are looking for awesome customer service and are willing to keep the contract going indefinitely as long as we are satisfied with performance.
Please note that this position should not be considered a primary source of income as call volume is random, but it can definitely supplement your income.
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