Customer Service Representative - Remote in PST, MST or CST

About the position

The Customer Service Representative role at UnitedHealth Group involves providing support to customers by answering incoming calls, assisting with medical referrals, and verifying insurance eligibility. This full-time position requires flexibility in working hours and offers remote work options for candidates located in PST, MST, or CST time zones. The role emphasizes the importance of customer service and aims to improve health outcomes through effective communication and problem-solving.

Responsibilities
• Answer 70-90 incoming phone calls per day from customers and identify the type of assistance needed.
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• Make outbound calls to customers regarding medical referrals.
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• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
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• Assist customers with obtaining prescribed medical equipment and supplies.
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• Verify insurance eligibility and benefit coverage, obtaining insurance authorization.
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• Research complex issues across multiple databases and work with support resources to resolve customer issues.

Requirements
• High school diploma / GED (or higher) or equivalent work experience.
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• Must be 18 years of age or older.
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• 1+ years of experience working in a customer service in a call center environment.
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• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
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• Ability to work an 8-hour shift schedule during normal business hours (8:00am - 5:00pm PST) and occasional overtime.

Nice-to-haves
• Prior health care/insurance experience.

Benefits
• Comprehensive benefits package
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• Incentive and recognition programs
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• Equity stock purchase
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• 401k contribution

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