Remote Call Center Agent
About the position
The Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates.
Responsibilities
Answer incoming calls and respond to customer emails
,
Maintain a friendly and professional tone on all calls and interactions with customers
,
Manage and resolve customer complaints
,
Input customer donations into the computer system
,
Identify and escalate issues to supervisors
,
Provide client service information to customers
,
Research required information using available resources
,
Research, identify, and resolve customer complaints/issues using applicable software
,
Route calls to appropriate resources
,
Document all call information according to standard operating procedures
,
Recognize, document, and alert the management team of trends in customer calls
,
Follow up on customer calls where necessary
Requirements
Bilingual strongly preferred
,
Excellent interpersonal skills and the ability to organize simultaneous tasks
,
Must be able to type a minimum of 30 WPM
,
Proven ability to work as a member of a team
,
Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
,
Windows 10 or newer
,
16GB of RAM on your PC
,
Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
,
Private work at home environment free from interruption and distraction
,
USB Headset
Nice-to-haves
Benefits
Personal Accident Insurance
,
Retirement plan with employer matching after 6 months of continued employment
,
Cell phone and Internet stipends paid monthly
Apply Job!