Virtual BDC Agent - SALES ( Fully Remote)
Virtual BDC Agent - SALES ( Fully Remote)
Position Overview:
The role of a Virtual BDC Agent, (Customer Engagement Specialist), is a vital member of the Virtual BDC department. Assigned team members are responsible for managing daily operations including inbound and outbound calls, text messages and emails.
Qualifications: Prospective candidates must demonstrate prior experience in the following: Call Center Experience is REQUIRED Prior professional exposure to customer service, sales positions Articulate. strong communication skills Results driven, high-performance standards Ability to work remotely, understand technology requirements Required Schedule Availability ( All in Central Timezone) Must be available 9am - 6pm, 10am-7pm &/or 11am-8pm
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during ones time in this position.
Consistent oversight of all assigned leads
Schedule 10+ quality appointments per day
Accurate data reporting, performacec tracking
Professional presentation to assigned partners
Mastery of all Owner Connect scripts, word tracks & process
Compensation:
Potential candidates are eligible for the following compensation opportunities:
Hourly pay rate, overtime opportunities
Bonus program based on assignment
Paid time off & holiday time
Healthcare program
Owner Connect
A Division of Twelve21 LLC
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Application Question(s):
Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
CDK
VIN Solutions
E Leads
Dealer Socket
Reynolds & Reynolds
Xtime
Experience:
Automotive BDC: 1 year (Required)
Work Location: Remote
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