Remote Customer Service Representative
Job Details
Job Location North Carolina - Charlotte, NC
Remote Type Fully Remote
Position Type Full Time
Salary Range $14.50 - $16.00 Hourly
Job Category Customer Service
Remote Customer Service Representative
It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
Compensation Details
Base Pay: $14.50 per hour
Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
Spanish Bilingual Base Pay: $15.50 per hour
Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
Requirements
18 years of age or older
Minimum Internet Speed of 35 mb/s
Dedicated, private, and secure workspace
Personal laptop or desktop computer required for the Training Period
Commit to full attendance during the 3-week Training period
Complete a background check and health screening
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT Compatible: Mobile Internet Service Providers and Satellite.
(For example, T-Mobile is not compatible with our internal systems)
NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.
Essential Responsibilities
Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Qualifications
Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven
What We Offer
Paid Training
Full-Time, Seasonal temp-to-permanent roles
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
Preferred Experience (not required)
Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
Previous experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus
Apply Job!