Inbound Customer Service Agent

Description:
?? Provide direct support to GE Appliances Owners with a strong focus on sales and service.
?? Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries.
?? Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions.
?? Limited support to Non-GE Appliance branded appliance owners.

Requirements: ?? One-year relevant working experience in a customer service or sales environment ?? Take-charge person, self-starter, with in-depth knowledge of processes and procedures ?? Ability to research, analyze data and make sound decisions for escalated owner matters ?? High degree of concentration and attention to detail ?? Excellent team player with verbal, written and interpersonal skills ?? Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products ?? Acts with integrity, seeks leadership guidance ?? Familiarity with web-based systems to retrieve data for troubleshooting ?? Ability to effectively work at home ?? Computer skills include: MS Office Suite and navigating multiple systems

Benefits:
?? Paid on-the-job training and mentoring
?? Work-from-home opportunities (equipment provided)
?? No weekend shifts
?? Paid time off
?? Medical, dental, vision, and prescription benefits eligibility on day one of employment
?? 401(k) program with a company match
?? Short-term and long-term disability
?? Life insurance
?? Appliance discount program
?? Tuition reimbursement
?? Gym membership reimbursement
?? Career growth opportunities

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