Customer Service Representative II

Description:
?? Serve as a key contact for clients and consumers
?? Handle inquiries, ensuring timely and accurate service delivery
?? Actively support company-wide efforts to maintain customer satisfaction
?? Maintain detailed documentation of all interactions
?? Proactively identify and resolve client and candidate issues
?? Provide ongoing client service at the highest level
?? Work closely with cross-functional teams to enhance service delivery
?? Participate in special projects or initiatives as assigned

Requirements: ?? High school diploma or equivalent ?? Minimum of 2-3 years in a customer service role ?? Exceptional verbal and written communication skills ?? Proficiency in both English and Spanish is highly desirable ?? Proficiency in CRM software and Microsoft Office ?? Typing minimum 45 WPM ?? Familiarity with industry compliance standards is a plus ?? Ability to handle multiple tasks and responsibilities simultaneously ?? High level of accuracy in documentation and data entry ?? Excellent problem-solving skills and empathy

Benefits:
?? Competitive pay
?? Robust benefits package
?? Opportunities for career advancement
?? Collaborative and team-oriented culture
?? Monthly appreciation events
?? Continuing education and training resources

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