Virtual Customer Service Associate

Description:
?? Fully remote position
?? Help people by taking calls and understanding customers?? needs
?? Create positive experiences for members as part of the Customer Experience team

Requirements: ?? 1+ yr Call Center experience ?? Answer incoming phone calls throughout scheduled shift ?? Assisting customers with healthcare claims and enrollment ?? A warm and friendly approach developing a good rapport with a caller ?? Must be able to de-escalate and manage difficult calls ?? Must strive to be professional, level-headed, to provide consistent, high-quality customer support ?? Calls require excellent listening skills, research and attention to detail ?? Up to 12 applications on one call ?? Strong navigation skills, quickly transition from one task to another ?? Proficient with dual monitors ?? Excellent communication skills ?? Minimum 25 WPM typing ?? Keyboard shortcut knowledge ?? High school diploma, GED ?? Must reside in the US ?? Successfully complete the mandatory paid 4-week training with 100% attendance

Benefits:
?? Flexible scheduling
?? Work-from-home opportunities
?? Paid training
?? Paid orientation and mandatory events
?? Direct deposit payments

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