Dutch Customer Service Representative Wfh
Dutch Sales Support Work from Home Position Overview: Our client is looking for exceptional enthusiastic employees to join their team.
If you have a knack for building rapport, and enjoy exceeding targets, this may be the perfect job for you!
We are looking for Dutch native speakers with relevant experience having commercial conversations (retention & up/cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment.
Key Responsibilities: Conduct inbound & outbound sales calls to existing customers and save them from leaving and/or sell them new products and services on top of the existing subscriptions and services they already buy from our client.
You need to communicate commercially and describe the value of products and services offered.
Build and maintain positive customer relationships by understanding their needs and providing tailored solutions.
Meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.
Accurately document customer interactions and sales activities in the CRM system.
Stay up to date on product knowledge, market trends, and sales techniques.
Collaborate with the sales team and management to achieve team goals and objectives.
Handle customer inquiries, resolve issues, and provide exceptional service.
Communicate with customers to understand their requirements and needs.
Offer solutions based on clients needs and capabilities.
Keep an updated customer database.
Adhere to common KPIs for your work.
Update client records Required Qualifications & Experience: Fluent in Dutch language (spoken & written at C1/C2 level), Native highly preferred.
Familiarity with Desktop Computing: Windows PCs, Outlook Email, Web Browsers, and the Internet.
Previous Sales Experience Is Preferred But Not Mandatory.
Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Results-driven and target-oriented mindset.
Self-motivated, energetic, and confident.
Ability to work in a fast-paced and dynamic environment.
Ability to approach problems logically.
Patient and friendly personality.
Team player.
Good time-management skills.
Great interpersonal, communication and presentation skills.
Benefits: Salary: R40 000 Basic per month with very lucrative commission and incentive structure.
Monday to Friday (9am to 6pm) Very lucrative commission and incentive structure Comprehensive health, dental, and vision insurance Hybrid working environment/Work From Home Option available for applicants in other provinces.
Parking Professional development opportunities and tuition reimbursement Collaborative and inclusive work environment Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments.
Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply.
Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply.
Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available.
If you do not wish for us to keep your CV for any other positions, please email ******
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