Bilingual* French Speaking Customer Service Representative-Remote

Job Description:

Key Responsibilities...
?? Bi-lingual ?? French. French and English needed. If the candidate also speaks Spanish in addition to French and English that would be a great asset.
?? Complex Issue Resolution: Handle escalated customer inquiries and complaints, utilizing advanced troubleshooting skills to resolve issues effectively.
?? Customer Support: Provide expert assistance and support for a wide range of products and services, ensuring customers receive accurate information and solutions.
?? Training and Mentorship: Assist in training and mentoring new team members, sharing best practices and knowledge to enhance team performance.
?? Process Improvement: Identify opportunities for process improvements and contribute to the development of standard operating procedures to enhance customer experience.
?? Data Management: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
?? Cross-Department Collaboration: Collaborate with other departments, such as technical support and sales, to ensure comprehensive customer service and issue resolution.
?? Performance Metrics: Monitor and report on key performance indicators (KPIs) for customer service effectiveness, providing insights for continuous improvement.
?? Customer Feedback: Gather and analyze customer feedback to inform product and service enhancements, and advocate for customer needs within the organization.

Qualifications: ?? Experience: Minimum of 3 years of experience in contact center, with a focus on handling complex inquiries and escalations. ?? Education: High school diploma required; associate or bachelor??s degree preferred. ?? Skills: ?? Excellent verbal and written communication skills. ?? Strong problem-solving and critical-thinking abilities. ?? Proficient in using CRM software and other relevant tools. ?? Ability to work independently and as part of a team.

Attributes:
?? Empathetic: Demonstrates understanding and compassion toward customer concerns.
?? Adaptable: Open to change and able to adjust to new processes and technologies.
?? Detail-Oriented: Ensures accuracy in all customer interactions and documentation.
?? Goal-Oriented: Focused on achieving individual and team performance targets.

Work Environment:
?? This position may require working in an office setting or remotely, depending on company policies. Flexibility in hours may be necessary to accommodate customer needs.

Compensation:
?? Competitive salary and benefits package commensurate with experience.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance

Shift:
?? 8 hour shift
?? Day shift

Experience:
?? Contact Center: 3 years (Required)
?? Customer service: 3 years (Required)

Language:
?? Spanish, English, and French (Preferred)
?? French and English (Required)

Work Location: Remote

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