Remote Call Center Representative (Prince Edward Island)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity...
Competitive starting compensation based on experience with regular reviews and raises
Regular daily, weekly, and monthly incentives including monetary rewards and prizes such as electronics and trips
Comprehensive benefits package including medical, dental, and vision coverage options
Paid time off, paid holidays, and paid training opportunities
Advancement opportunities within a fun and engaging work environment
Casual dress code and a supportive team atmosphere
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues effectively
Utilize systems and technology for account management tasks
Identify sales opportunities and apply sales skills to promote product upgrades
Explain and position products and processes to customers clearly
Escalate customer dissatisfaction to the managerial team as needed
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How To Stand Out (Preferred Qualifications)
Experience in customer service or technical support roles
Strong typing skills (20+ words per minute)
Familiarity with Windows operating systems
Aptitude for conflict resolution, problem-solving, and negotiation
Ability to thrive in a fast-paced environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #EmployeeBenefits
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