Customer Service Representative (Call Center)

Job Title: Customer Service Representative

Job Description...

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Experience and Skills
?? One year of call center experience required preferably in logistics, collections, escalations, or help desk support
?? Aptitude and ability to work in "the grey"
?? Calls are not scripted, and the individual must be able to solve problems quickly
?? Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution
?? Ability to navigate multiple systems and tools while providing a solution
?? Adaptability as rules and processes can change often

Job Type

This is a Contract-to-Hire position.

Schedules and Work Setting
?? Training for the role will be Monday through Friday from 8:00 am to 5:00 pm
?? Post training hours will be 9:30 am to 6:00 pm
?? Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday
?? This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.

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