Remote Live Chat Associate

Job description

• *Job Title:** Remote Live Chat Associate
• *Company:** American Express
• *Location:** Phoenix, Arizona, US
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 1

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### **Job Description:**

American Express is seeking a dedicated and enthusiastic **Remote Live Chat Associate** to join our customer service team. This entry-level role is crucial for providing outstanding support and engagement with our valued customers. You will be responsible for addressing inquiries, resolving issues, and delivering exceptional service through a live chat platform. As a part of our commitment to excellence, you will play a key role in ensuring a positive customer experience.

### **Key Responsibilities:**

• **Customer Support:** Engage with customers in real-time via live chat, providing timely and accurate responses to inquiries regarding products, services, and account information.

• **Issue Resolution:** Identify and troubleshoot issues faced by... customers, utilizing problem-solving skills to provide effective solutions while ensuring a courteous and professional interaction.

• **Information Management:** Accurately log customer interactions and maintain detailed records of inquiries, issues, and resolutions in compliance with company policies and procedures.

• **Cross-Department Collaboration:** Work alongside various departments to escalate complex issues and ensure prompt resolution, fostering a collaborative team environment.

• **Product Knowledge:** Maintain up-to-date knowledge of American Express products, policies, and promotional offers to provide customers with relevant information and recommendations.

• **Quality Assurance:** Uphold the company’s high standards by adhering to best practices in customer service, ensuring consistent and positive interactions.

• **Feedback Contribution:** Provide feedback on customer interactions to help improve processes and enhance the customer experience, contributing to team discussions and strategy development.

• **Time Management:** Efficiently manage multiple chats simultaneously while maintaining high-quality service and response times.

### **Requirements:**

• **Education:** High school diploma or equivalent; additional education preferred.

• **Experience:** Minimum of 1 year in a customer service or related role preferred, with experience in live chat support being a plus.

• **Technical Skills:** Proficient in using computer systems and chat platforms; familiarity with CRM software is advantageous.

• **Personality Traits:**
• Resilient: Ability to remain calm and composed in high-pressure situations and adapt to changing circumstances.
• Independent: Self-motivated and capable of working autonomously with minimal supervision.

• **Soft Skills:**
• Critical Thinking: Strong analytical skills to assess situations and make informed decisions quickly.
• Problem-Solving: Resourceful in identifying solutions to customer issues, demonstrating initiative and creativity.

### **Benefits:**

• Joining Bonus for successful candidates.
• Visa sponsorship available for qualified applicants.
• Parental leave to support work-life balance.

### **Working Environment:**

At American Express, we strive for excellence and uphold high standards in all endeavors. Our collaborative and innovative atmosphere empowers employees to take ownership of their roles and contribute meaningfully to the company's success.

### **Application Deadline:**

All applications must be submitted by **November 3, 2024**.

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• *Equal Opportunity Statement:**American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences to apply.

How to apply:

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