CSR - Customer Service Representative (Remote)
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is pivotal in ensuring customer satisfaction and maintaining positive relationships with our clients. The ideal candidate will possess excellent communication skills, a strong ability to analyze customer needs, and a commitment to providing exceptional service. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries and resolving issues efficiently.
Duties
Provide outstanding customer service through various channels including phone, email, and chat.
Handle inbound and outbound calls professionally, demonstrating excellent phone etiquette.
Assist customers with inquiries regarding products and services, ensuring their needs are met.
Analyze customer feedback and provide insights to improve service delivery.
Maintain accurate records of customer interactions in our computerized... systems.
Collaborate with team members to enhance client services and streamline processes.
Experience
Previous experience in a customer service role is preferred but not required.
Strong phone etiquette and communication skills are essential.
Proficient in using computers and various software applications for data entry and record keeping.
Experience in outbound calling is advantageous for proactive customer engagement.
Join us in delivering exceptional service to our clients while growing your skills in a supportive environment!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 35 per week
Benefits:
On-the-job training
Paid time off
Work from home
Shift:
Day shift
People with a criminal record are encouraged to apply
Work Location: Remote
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