Temporary Call Center Representative

Description:
?? Answer customer calls, provide information, and resolve issues.
?? Guide customers through troubleshooting, de-escalate situations, and update customer accounts.
?? Greet customers warmly and determine reason for calling.
?? Listen and respond appropriately to customers.
?? Handle customer inquiries both by telephone and email.
?? Maintain confidentiality with shared information.
?? Document all call information in call logs.

Requirements: ?? High school education or equivalent ?? 1-2 years of experience in a call center or customer service environment handling high volume of calls ?? 3-5 years customer service experience ?? Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) ?? Proficient in Microsoft Office Suite required ?? Data entry and typing skills required ?? Fluency in more than one language (bilingual) is a plus

Benefits:
?? 401(k) Retirement Plan
?? Medical, Dental and Vision Coverage
?? Voluntary benefits (i.e. Critical Illness... Accident, Hospital Indemnity)
?? Health Savings Account (HSA)
?? Flexible Spending Accounts (FSA)
?? Commuter Benefits - Transit & Parking
?? IES Employee Discount Program
?? Sick time based on State or local requirements
?? Eligible for same holidays as Vimly employees

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