Customer Service Rep 2 (remote) Las Vegas, NV
Employer Industry: Government Services
Why Consider This Job Opportunity...
Salary up to $17.20 per hour, with additional Health and Welfare compensation of $4.57 per hour for cleared employees
Full coverage of employee-only medical, dental, and vision premiums for those working 40 hours per week
Opportunity to work remotely from home
Engage in a structured and professional environment with training support
Chance to assist customers in critical loan operations, making a significant impact on client satisfaction
Must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV for security clearance purposes
What To Expect (Job Responsibilities)
Provide exceptional customer service in all interactions
Handle customer inquiries through phone and email while maintaining quality metrics
Participate in training sessions and apply knowledge to enhance service delivery
Use data analytics to identify call trends and report findings
Escalate critical issues to supervisors or management as necessary
What Is Required (Qualifications)
High School diploma or GED
Minimum of 1 year of contact center or related customer service experience
At least 6 months of computer experience in a business environment
Must be able to obtain and maintain a Public Trust Security Clearance
Must be a US Citizen
How To Stand Out (Preferred Qualifications)
Bilingual in Spanish
Bachelor's degree
Prior experience supporting the Small Business Administration
#GovernmentServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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