Hospital Call Center Operator- Community Lines (days)- remote work option available
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
Opportunity for career advancement and growth within the organization
Excellent customer service environment with a focus on community health
Work in a collaborative and innovative workplace
Engage with a diverse patient population in a meaningful way
Make a positive impact on patient care and community outreach
What To Expect (Job Responsibilities)
Serve as a central communication link between the employer, patients, medical staff, and the general public
Answer calls in a high-volume environment within a 24/7 department
Respond to information and messaging requests for multiple hospitals and healthcare practitioners
Make informed decisions to address provider messaging related to patient care
Ensure excellent customer service and effective communication in stressful conditions
What Is Required (Qualifications)
High school diploma or equivalent required; Associate's Degree or continued administrative education preferred
Minimum of three years of experience in customer service or call center position, preferably in healthcare
Must be customer-driven with a minimum typing speed of 35 words per minute
Ability to work with diverse groups and process a high volume of calls
Knowledge of medical terminology and Microsoft software applications preferred
How To Stand Out (Preferred Qualifications)
Bilingual skills are preferred
Experience in a healthcare-related call center environment
Familiarity with advanced customer service techniques
Strong multitasking abilities in a technology-intensive environment
#HealthcareServices #CustomerService #CareerOpportunity #CommunityHealth #BilingualSkills
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