Customer Service Manager - Call Center (Fully Remote)
Employer Industry: Health Insurance
- Why consider this job opportunity...
- Salary up to $80,000
- Fully remote position, allowing you to work from the comfort of your home
- 401(k) plan participation with employer-matched contributions
- Comprehensive medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period
- Internet and cellular reimbursements to support your remote work setup
- Opportunity to lead and mentor a high-performing call center team
- What to Expect (Job Responsibilities):
- Oversee and manage the daily operations of the call center, focusing on call metrics and quality assurance
- Develop and execute strategies to enhance call center efficiency and performance
- Recruit, train, and mentor call center agents to build a strong team
- Monitor and analyze call center metrics to identify opportunities for improvement
- Collaborate with the VP of Client Experience to optimize the use of Amazon Connect for call handling
- What is Required (Qualifications):
- 5+ years of experience in a call center management role, preferably in the health insurance industry
- Expert knowledge of Amazon Connect
- Experience managing a remote team
- Strong leadership skills with the ability to inspire and mentor diverse teams
- Proven track record in managing and improving call center operations
- How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced, high-functioning environment
- Excellent communication, organizational, and problem-solving abilities
#HealthInsurance #CustomerServiceManagement #RemoteWork #Leadership #CareerOpportunity
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