Remote Customer Service Representative | WFH - 1071

Job Overview

We are seeking a highly motivated Remote Customer Service Representative to become an integral part of our vibrant team. If you have a passion for delivering exceptional customer service and are eager to thrive in a fast-paced environment, this opportunity is perfect for you. In this remote role, you will engage directly with clients and agents, manage service requests, and handle... various payment processes.

Key Responsibilities
• Provide assistance to clients by addressing inquiries, resolving issues, and conducting necessary research.
• Manage a variety of billing requests, including account modifications, payment methods, and refund inquiries.
• Process manual payments via checks or phone authorizations.
• Respond to inquiries received through our company’s website, ensuring prompt and accurate communication.
• Conduct insurance verifications and follow up on any outstanding documentation to maintain up-to-date client accounts.
• Keep detailed and accurate records of all customer interactions and transactions.

Required Skills
• Minimum of 3 years of experience in customer service, ideally within the insurance or call center industries.
• One year of accounting experience is advantageous.
• Bilingual proficiency, especially in Spanish, is highly preferred.
• Strong capabilities in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and the ability to manage a high-volume workload.
• Capacity to prioritize tasks and work independently with minimal supervision.
• Willingness to accommodate occasional overtime as required.

Qualifications
• An Associate's degree in business or a related field is required.

Compensation And Benefits

Our compensation package is competitive, with an hourly pay range of (18.16 to )20.07, contingent on location, education, experience, and skill set.

Career Growth Opportunities

Joining our team means you’ll be part of a company that values your contributions and supports your career advancement. We prioritize professional development and offer opportunities for growth within the organization.

Company Culture And Values

We are proud of our collaborative work environment where every team member’s input is valued. Our culture fosters excellence in customer service and dedication to client satisfaction.

Employment Type: Full-Time

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