Servicing Support Specialist (REMOTE - Eastern Time Zone)
Job Description
What you'll do...
Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures.
Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question.
Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds.
Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees.
Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests.
Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type of financial transactions on a loan.
Performs other duties or special projects as assigned.
What You'll Need
Knowledge of Microsoft Office Suite required.
Must be a team player with strong attention to detail and able to work independently.
Knowledge of relevant industry-specific software packages preferred.
Analytical, detail oriented.
Ability to interact with senior management.
Ability to make decisions that have significant impact on the department's credibility, operations, and services.
Ability to organize and prioritize own work schedule on short-term basis.
Strong math skills. Balance and check results for accuracy.
Ability to compose letters.
Ability to express or change ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
High school diploma or GED required. College education preferred but not required.
Minimum of two (2) years related mortgage banking, and/or financial experience preferred.
EEO/AAP Employer
https://oag.ca.gov/privacy/ccpa
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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