Online Chat Service(Customer Service Representative

We are hiring for our client - LeadGen Media Group.

Overview...

The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.

Key Responsibilities
?? Responding to customer inquiries and resolving issues via online chat
?? Providing accurate product information and assistance to customers
?? Offering support and guidance to customers navigating the company's website or online platforms
?? Ensuring customer satisfaction through effective communication and problem-solving
?? Identifying and escalating priority issues to the appropriate channels
?? Documenting customer interactions and feedback
?? Adhering to company policies and procedures
?? Collaborating with team members to improve overall customer experience
?? Maintaining a positive and professional attitude in all customer interactions
?? Adapting to changes in products, services, and policies to provide accurate information
?? Meeting established goals for chat volume, customer satisfaction, and resolution time
?? Utilizing various software and tools to efficiently assist customers
?? Keeping abreast of product updates and modifications
?? Engaging in continuous training and development to enhance skills
?? Contributing to a positive and collaborative team environment

Required Qualifications
?? High school diploma or equivalent
?? Proven experience in customer service or a related field
?? Excellent written and verbal communication skills
?? Strong typing and multitasking abilities
?? Ability to remain calm and professional in high-pressure situations
?? Problem-solving and conflict resolution skills
?? Proficiency in using chat software and online platforms
?? Tech-savvy with the ability to navigate online tools and resources
?? Empathetic and attentive to customer needs
?? Adaptability to various communication styles and customer personalities
?? Ability to work collaboratively in a team environment
?? Strong attention to detail and accuracy
?? Flexibility to work various shifts, including weekends and holidays
?? Understanding of customer satisfaction principles and practices
?? Knowledge of company products, services, and policies

Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service

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