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Online Jobs – Netflix External Support Engineer Remote

Remote, USA Full-time Posted 2025-05-22

Job Summary


Job Type: Full-Time, Remote



Salary: Competitive, based on experience



Company: Netflix



Location: Remote (Global)



Benefits: Comprehensive health insurance, flexible work hours, professional development opportunities, and more.


Job Description


Netflix is seeking a dedicated and experienced External Support Engineer to join our dynamic support team. As a part of the External Support team, you will be responsible for ensuring seamless operations and superior support for our global customer base. This is a fully remote position offering the flexibility to work from anywhere in the world.


Requirements



  • Proven experience in a technical support or engineering role

  • Strong knowledge of networking, internet protocols, and cloud-based technologies

  • Excellent problem-solving abilities and attention to detail

  • Ability to work independently and manage multiple tasks efficiently

  • Strong written and verbal communication skills

  • Familiarity with troubleshooting software and hardware issues

  • Experience with scripting languages such as Python or Bash is a plus


Responsibilities



  • Providing technical support to external customers via various communication channels

  • Troubleshooting and resolving issues related to Netflix streaming services

  • Collaborating with internal teams to escalate and resolve complex technical problems

  • Documenting and tracking customer issues using our support ticketing system

  • Contributing to the development of support documentation and knowledge base articles

  • Participating in on-call rotations to provide 24/7 support coverage


Benefits



  • Comprehensive health, dental, and vision insurance

  • Flexible work hours and the ability to work from anywhere

  • Generous paid time off and holiday schedule

  • Access to continuous learning and professional development opportunities

  • Employee discount on Netflix subscription

  • Inclusive and diverse work environment


Educational Qualifications



  • Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred

  • Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect) are a plus


Company Overview


Netflix is the world’s leading streaming entertainment service, with over 200 million paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. At Netflix, we are dedicated to providing our members with the best product experience possible. We are driven by innovation and dedicated to creating a work environment that is diverse, inclusive, and supportive of personal and professional growth.


Join our team and help us continue to bring joy to millions of customers worldwide!


Apply Job!

 

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