Customer Solutions Representative - Flexible Hours & Competitive Pay
Description
As a Customer Solutions Representative, you will serve as the friendly and professional voice of our company, representing our brands and products to valued customers. Your role involves engaging with both external and internal customers to ensure their needs are met and expectations are exceeded...
Responsibilities
Customer Service: Provide exceptional service to each customer, responding promptly and accurately to inquiries about order status, dealer locations, product pricing, and stock levels via phone, email, or chat.
Order Management: Enter and acknowledge sales orders for dealers, cash sales, outlet stores, key accounts, special sales, OEM, decorating, and EDI/SPS. Allocate inventory to sales orders and update delivery dates as needed.
Returns & Warranty: Process Return Merchandise Authorizations (RMAs) and handle warranty inquiries efficiently.
Coordination: Work closely with our warehouse team to coordinate freight quotes, transit times, and NAFTA inquiries.
Additional Tasks: Be open to taking on other duties as assigned, contributing to the teams overall success.
What Were Looking For
Experience & Education
Proven customer service experience in retail, hospitality, or a call center environment.
Skills & Attributes
Alignment: Strong alignment with our organizational values.
Adaptability: An entrepreneurial mindset with the ability to be flexible and responsive to changing priorities.
Initiative: Self-directed, with the ability to complete projects on time.
People Skills: Excellent interpersonal skills and a strong customer service orientation.
Collaboration: Ability to work well with others, exercising good judgment, decision-making, and problem-solving skills.
Communication: Strong verbal and written communication skills, with the ability to listen deeply and authentically.
Organization: Strong project management, organizational skills, and attention to detail.
Empathy: Ability to put yourself in the customers' shoes, building trust and sustainable relationships.
Technical Proficiency: High-level proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to adapt to new technologies. Familiarity with CRM systems is a plus.
Bilingual: Written and verbal fluency in Spanish is considered an asset.
Join us in providing stellar customer service in a friendly and professional environment. We value solutions-driven individuals who are eager to build trust and sustainable relationships with our customers. If this sounds like you, wed love to have you on our team!
Employment Type: Full-Time
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