Customer Service Representative (Bilingual)

At CareFactor, we are dedicated to partnering with our customers to provide all
their benefit needs while exceeding expectations
...
Our service-focused environment is committed to respecting our customers and treating them as people, not numbers.

Customer Service Representative
The Customer Service Representative (CSR) provides effective customer service by establishing a working relationship with internal and external customers through communication via mail, email, or telephone.

Responsibilities: ?? Determines needs by asking customers detailed questions. ?? Answers inquiries by clarifying desired information; researching, locating and providing information. ?? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ?? Escalating unresolved problems ?? Maintains call center database by entering information. ?? Reviews, answers and resolves any issues for all inquires from the online support website. ?? Returns voicemail calls; answering and resolving all inquires from customers. ?? Generates correspondence to secure additional customer information to resolve customer disputes. ?? Creates letters, and miscellaneous correspondence. ?? Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

?Qualifications: ?? Previous experience in customer service, or other related fields ?? Ability to build rapport with clients ?? Ability to prioritize and multitask ?? Positive and professional demeanor ?? Excellent written and verbal communication skills

Company DescriptionCareFactor is a third-party administrator located in Columbus, Ohio. We provide administrative services to companies that want to self-fund their health plans

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