Online Customer Service Representative Entry-Level

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media...

Responsibilities:

?? Respond to customer inquiries and concerns in a friendly and courteous manner

?? Resolve customer issues and complaints in a timely and professional manner

?? Provide accurate information about products and services

?? Utilize problem-solving skills to address customer concerns

?? Meet or exceed customer satisfaction and performance metrics

?? Work in a fast-paced environment and adapt to changing priorities

?? Collaborate with internal teams to resolve customer issues

Requirements:

?? High school diploma or equivalent required

?? 0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)

?? Excellent communication and interpersonal skills

?? Ability to work in a fast-paced environment and adapt to changing priorities

?? Basic computer skills and ability to learn new software

?? Reliable internet connection and dedicated workspace (for remote positions)

Working Conditions:

?? Full-time or part-time positions available

?? Remote or on-site work options (depending on the company)

?? Flexible scheduling, including weekends and holidays (depending on the company

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