Customer Service Representative (Temporary)

Overview:

We're in search of a dynamic Temp Customer Service Representative for a 5-month contract. If you have a knack for delivering exceptional customer support, thrive in a fast-paced environment, and have at least one year of experience in a similar role this may be the position for you. You'll engage directly with clients, addressing their inquiries and concerns with the utmost... professionalism and care. This is a fantastic opportunity to grow your skills and make a significant impact in a supportive, energetic workplace.

Duties:

?? Resolve customer issues and concerns via phone, web, or e-mail correspondence.

?? Process applications, application audits, and other related work in a timely and accurately.

?? Provide guidance regarding certification pathways and eligibility requirements.

?? Maintain accurate customer database.

?? Work with department(s) to develop and facilitate customer communications.

?? Maintain knowledge on company policies and program updates.

?? Enhance and document processes and procedures as required.

?? Maintain high levels of professionalism and phone etiquette at all times.

Requirements:

• Previous experience in customer service or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and the ability to think quickly on your feet.

• Proficient in using computer systems and navigating through various software applications.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Job Types: Full-time, Temporary

Pay: $18.00 per hour

Expected hours: 37.5 per week

Benefits:
?? Work from home

Shift:
?? Day shift

Location:
?? Maryland (Required)

Work Location: Remote

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