Aetna Customer Support Remote Jobs - Hiring Now
As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.
Key Responsibilities: ? * Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner ? * Assist customers with account-related questions, claims, benefits, and general inquiries ? * Identify and escalate priority issues to appropriate channels for resolution ? * Utilize company systems and resources to accurately document customer interactions and resolutions ? * Collaborate with internal teams to improve processes and enhance the customer experience ? * Maintain a high level of product and industry knowledge to effectively address customer needs ? Required Skills and Qualifications: ? * High school diploma or equivalent; some college education preferred ? * Prior experience in customer... service or a related field ? * Excellent communication skills, both verbal and written ? * Strong problem-solving abilities and attention to detail ? * Ability to multitask and work efficiently in a fast-paced environment ? * Proficiency in basic computer applications and data entry ? * Flexibility to work evenings, weekends, and holidays as needed ? Experience: ? * Previous experience in a customer service role preferred ? Working Hours: ? * Flexible schedule; evening, weekend, and holiday availability required ? Knowledge, Skills, and Abilities: ? * Knowledge of health insurance terminology and concepts preferred ? * Ability to navigate multiple systems and databases simultaneously ? * Strong interpersonal skills and the ability to build rapport with customers ? * Adaptability to changing business needs and priorities ? Benefits: ? * Competitive salary ? * Comprehensive benefits package including medical, dental, vision, and 401(k) ? * Opportunities for career growth and development ? * Work-from-home flexibility ? * Supportive team environment ? Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.
How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers
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